TERMS AND CONDITIONS

Please read these terms and conditions carefully as it governs the relationship between us and you and limits our liability to you when you purchase products from us. By accepting these terms and conditions you are forming a contract with us and agreeing to the terms and conditions that appear below. References to ‘you’ and ‘your’ are to you as an individual. References to us, our and we are to Bridely.

 

1. General

Our Commitment to Satisfaction

Online purchases require flexibility and support and we at bridely.com.ng understand that and wish to create a satisfying and enjoyable shopping experience for you. Our policies are created to accommodate our customer’s needs and address the specific nature of our merchandise.

 

Suggested Actions upon Delivery

 

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size, colour or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress. Our dresses have 80 - 90% resemblance as what is seen in the pictures, this may be a result of color, size, alterations or fabric chosen.

 

Sizing or Fitting Issues

 

As all of our dresses and clothing are hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements.

 

To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. Please note the following:

 

1. Where an Item is not the size you ordered

 

Should your item size differ from the specifications of your order by more than one inch, we encourage you to make adjustments as our dresses and clothing are made with additional fabric in the seams, for your convenience.

 

Please note that if your order specifications differ too greatly from the final sizing request, resizing may not be possible. Thus, be careful to provide accurate order specifications as we shall not be liable for any discrepancies arising therefrom.

 

 

2. Color Mismatch

 

The settings of your computer screen may alter the color of the pictures shown on www.bridely.com.ng.  Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact us immediately but no later than 24 hours to confirm if a return or refund is possible.

 

 

2. Price and Payment

 

1. Unless otherwise agreed between you and us, the price for the products or packages shall be the price advertised on the website as published on the date of the order.

 

 

2. Except otherwise stated, the price for the products shall be exclusive of all fees and charges in relation to packaging, carriage and insurance to the delivery address.

 

3. Time of payment shall be of the essence and no payment shall be deemed to be received by us until it has been received in full and cleared funds.

 

3. Returns Policy

 

Returns Policy

 

1. If you are not satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.
2. You may return your item by contacting us and requesting a return within 24hours of receiving your order.
3. Do not return products in soft packaging such as envelopes or jiffy bags as this may damage the original packaging in transit. Overseas Customers please return your items by UPS only.
4. If we shipped you an incorrect item, you must notify us within 24 hours of receiving the incorrect item.
5. Upon contacting us and upon our confirmation that we shipped you an incorrect item due to a fault of ours, you may request for:

 

1. An exchange for the correct item, or
2. A return for a full refund

 

6. Make sure to read the detailed policies below for more details (when applicable) and exceptions.

 

• If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.

 

• If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide us images clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, we will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you may open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it.
• If your order is overdue: Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited. If your order cannot be shipped by the time originally stated and is overdue for more than five (5) days, due to circumstances within our control we will offer you the option of keeping or canceling your order with the option to get a full refund. This option must be exercised within 24 hours of being made available.  However, if you order is delayed due to circumstances outside our control such as postage delays, strikes, industrial actions, adverse weather conditions, war and other related causes, we shall not be liable in anyway whatsoever and shall endeavor to make the delivery as soon as the aforementioned intervening event has been overcome.
• If your item is the size you ordered but does not fit: Dresses or clothing that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. We shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to our inability to replace the products.

 

7. If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

 

 

Returns Process

 

1)    Once Customer Service has approved your return request, please send the item and the completed Product Return Form back to us as soon as possible.

 

2)    Once received at our facility, your return will be processed in 10 Business Days. Once your return is confirmed and inspected, please allow up to two weeks for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be returned or shipped back to you.   

 

 

D.   Cancellation Policy

 

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories (including shoes, sashes, and wraps) are made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. 

However, the good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policies below for details.

Many orders can be cancelled at no charge up until payments are made.

 

When your order is being processed, you’ll receive a message informing you on you order status. Orders that have already been shipped cannot be cancelled and will not be treated as returns.

1. Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund 

2. Orders cancelled within 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 10% of the product purchase price

3. Orders cancelled after 24 hours of payment confirmation but before item has finished processing will be eligible for a partial refund consisting of the full shipping cost,

4.  Once your order has been shipped, it can no longer be cancelled. We shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to our inability to cancel the order after it has been shipped.

 

5. Limitation of Liability

1.    Without prejudice to the other provisions of this agreement, our total liability in contract, tort (including negligence or breach of statutory duty) misrepresentation, restitution or otherwise, arising in the performance or contemplated performance of this Agreement shall be limited to the price of the products in any single order, if such liability is in relation to the products, or to the price paid for the subscription, if such liability is in relation to the services.

2. We shall not be liable to you for any pure economic loss, loss of profit, loss of business, depletion of goodwill or reputation, or similar loss in each case whether direct, indirect or consequential, or for any claims for consequential compensation whatsoever (howsoever caused) which arise under or in connection with this Agreement.